Audit · 2–3 weeks
User Behaviour Audit
Our flagship engagement: observe real use, reconcile it with tracked events, and deliver a plain-language briefing your team can act on.
Who it is for
Teams that already ship an application and collect some form of behaviour trail — events, funnels, recordings — but disagree about what the numbers mean. Typical clients include product leads preparing a redesign, support managers chasing repeat tickets, and founders who need evidence before spending on a rebuild.
Result
You receive a written briefing that names where people succeed, hesitate, recover, and abandon. Recommendations are tied to the decision you named at kick-off. We do not hand over a generic maturity score.
Scope
Included
- Intake call to define the decision and constraints
- Observation plan (moderated sessions, unmoderated recordings, or a mix)
- Reading of your existing application analytics with your analyst or admin present
- Findings document and a live briefing for stakeholders
- One round of clarification edits
Not included
- Building or configuring tracking instrumentation
- Ongoing monitoring retainers (see Quarterly Behaviour Review)
- Visual redesign or engineering implementation
Provider and process
Work is led by a Connect Vertex Base consultant in Sydney, with a second reader on the findings draft. Process stages are described on our process page. Typical calendar time is two to three weeks from signed brief to briefing, depending on how quickly participants can be scheduled.
Preparation
Please provide access to the application (staging or production with test accounts), existing event definitions, and contact details for recruiting participants or sharing recordings. If recruitment is your responsibility, allow at least five business days before the first session.
Constraints
We work with applications that have identifiable user journeys. Purely back-office batch systems without interactive screens are usually out of scope. We do not covertly track people without consent; moderated work requires informed participants.
Pricing and next step
Pricing starts at AUD 6,800 for a single primary journey and one stakeholder group. Multi-journey or multi-market scopes are quoted after a short discovery call. Request this engagement with a note about the decision you need to support.